Frequently Asked Questions
Everything you need to know about TheDrugClub membership and how it works.
What is TheDrugClub and how does it work?
TheDrugClub is a membership-based pharmacy service that provides eligible prescription medications at no additional cost beyond your monthly membership fee. Once you join, you get access to 800+ covered medications delivered directly to your door. There are no co-pays, no insurance required, and no per-prescription fees for medications in our formulary.
How much does a membership cost?
We offer two membership plans. The Single Plan is $19.95 per month and covers one individual. The Family Plan is $29.95 per month and covers your entire household. Both plans include free delivery and access to all 800+ covered medications.
What is the Risk-Free Trial?
The Risk-Free Trial lets you start your membership and receive your first month's supply of covered medications before your card is charged. Your card is validated at signup to confirm it's active, but no charge is made until the trial period ends. If you cancel within the trial window, you will not be billed.
Which medications are covered?
We cover 800+ commonly prescribed medications including generics for conditions like diabetes, high blood pressure, high cholesterol, asthma, anxiety, depression, thyroid disorders, and many more. You can search our full formulary on the Medications page. Brand-name medications like Lipitor, Metformin, Lisinopril, and many others are included.
Do I need health insurance to join?
No. TheDrugClub is completely independent of health insurance. You do not need any insurance — private, employer, or government — to become a member. Our membership works the same whether you're uninsured, underinsured, or fully insured.
How do I get my medications?
Once enrolled, our team handles transferring your prescriptions from your current pharmacy. Medications are then shipped directly to your home address. Most members receive their first delivery within 5–7 business days after enrollment is complete. Refills are shipped automatically based on your prescription schedule.
How does the prescription transfer process work?
After you sign up, you can submit the name and phone number of your current pharmacy. Our staff will call your pharmacy on your behalf to transfer your active prescriptions over to TheDrugClub. You don't have to do anything — we handle the call and the paperwork.
Can my entire family use one membership?
Yes. The Family Plan ($29.95/month) covers all members of your household under a single subscription. Each family member gets their own membership ID card and can have their own prescriptions filled and shipped.
What if my medication isn't on the covered list?
If a medication you need isn't in our current formulary, we'll let you know. We're constantly expanding our formulary. In the meantime, our team can help you explore alternatives, request a formulary addition, or connect you with discount pricing options for non-covered medications.
How long does it take to get my first prescription after signing up?
Typically 5–7 business days. After enrollment is confirmed and your prescription transfer is complete, your medication is dispensed and shipped. Expedited options may be available in certain circumstances — contact support for details.
Is my personal and health information secure?
Yes. TheDrugClub uses bank-grade encryption to protect all personal, financial, and health data. We are fully compliant with HIPAA regulations and never sell your data to third parties. Your information is only used to fulfill your prescriptions and provide you with membership services.
Can I cancel my membership at any time?
Yes. There are no long-term contracts or cancellation fees. You can cancel your membership at any time by contacting our support team at support@thedrugclub.com or by calling (424) 375-7114. Your membership remains active through the end of the billing period in which you cancel.
What states do you serve?
TheDrugClub currently serves members in all 50 U.S. states. We ship medications nationwide with typical delivery times of 2–4 business days depending on your location. You can also view our coverage map on the homepage to see delivery timelines by state.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Your card is securely stored for recurring monthly billing. We do not accept cash, checks, or direct bank transfers at this time.
Do you accept Medicare, Medicaid, or other government programs?
TheDrugClub is not a Medicare or Medicaid plan and cannot bill these programs. However, many seniors and Medicaid recipients still find value in our membership for medications not covered by their plan, or to avoid high co-pays. Our membership operates completely separately from government programs.
How do I get my membership ID card?
Your membership ID card is available digitally through the Member Portal immediately upon enrollment. It includes your BIN, PCN, Group, and Member ID numbers, which you can also use at participating pharmacies if needed. Physical cards can be requested by contacting support.
What if I have a question about my prescription or dosage?
Our licensed pharmacists are available to answer questions about your medications. You can reach us at support@thedrugclub.com or call (424) 375-7114 during business hours. We also offer a chat feature in your Member Portal.
Can I use TheDrugClub alongside my current pharmacy?
Yes. Membership in TheDrugClub does not prevent you from using other pharmacies. Many members use us for their ongoing maintenance medications covered in our formulary while using local pharmacies for other needs. However, to receive medications at no cost, the prescription must be filled through TheDrugClub.
How do refills work?
Refills are handled automatically based on your active prescription. When your supply is running low, we'll ship the next fill directly to your address on file. You'll receive an email or SMS notification when a shipment is on its way. You can also request an early refill by contacting support.
What happens if I move or need to update my address?
Log in to your Member Portal and update your shipping address at any time. Changes made before your next refill cycle will ensure your next shipment goes to the correct address. For urgent address changes, contact our support team directly at support@thedrugclub.com or (424) 375-7114.
How do I know if my medication is covered before I sign up?
You can search our full formulary on the Conditions & Medications page before you create an account. Simply search by condition name, drug name, or brand name. If you don't see your medication, contact our team at support@thedrugclub.com and we'll look it up for you.
What is the difference between the Single and Family plans?
The Single Plan ($19.95/month) covers one individual. The Family Plan ($29.95/month) covers all members of your household — spouses, children, dependents — under one subscription. Each person gets their own membership ID card and can have separate prescriptions filled and shipped.
Can I get controlled substances through TheDrugClub?
Controlled substances (Schedule II–V medications) are subject to additional federal and state regulations that limit their dispensing through mail-order services. Our formulary currently focuses on non-controlled maintenance medications. Contact us if you have a specific question about a medication.
Is there a limit to how many medications I can get?
No. As long as a medication is in our formulary and you have a valid prescription, there is no cap on the number of different medications you can fill through your membership. You can fill as many covered medications as your prescriptions allow.
What happens if my prescription expires?
We'll notify you when a prescription is approaching expiration. At that point, you'll need to get a renewal from your doctor. If you need help coordinating with your provider, our pharmacy team can assist. We cannot fill expired prescriptions.
Do you offer 90-day supplies?
Yes, in most cases we can dispense 90-day supplies for maintenance medications, subject to your prescription and state regulations. 90-day fills reduce the number of shipments and can be more convenient for long-term medications. Contact support to request a 90-day supply for your prescription.
How do I get in touch with a pharmacist?
You can reach our pharmacy team by email at support@thedrugclub.com, by phone at (424) 375-7114 during business hours, or via the chat feature in your Member Portal. Our licensed pharmacists can answer questions about drug interactions, dosing, side effects, and more.
What if I already have a GoodRx coupon or discount card?
TheDrugClub membership typically offers better savings than GoodRx or other discount cards for the 800+ medications in our formulary, because there are no per-prescription fees and delivery is included. You can use GoodRx at other pharmacies, but it cannot be combined with TheDrugClub at the time of dispensing.
Is TheDrugClub available in all 50 states?
Yes. We serve members in all 50 U.S. states. Shipping times vary by location — most members receive orders within 2–5 business days. Some state-specific regulations may affect certain medications; contact support if you have a question about your state.
What happens after I cancel? Can I rejoin?
Yes. If you cancel your membership, you can rejoin at any time. When you rejoin, you'll go through a new enrollment process. If your prescriptions were previously with TheDrugClub, contact our team and we'll work to get them transferred back as quickly as possible.
How does billing work? When will my card be charged?
If you sign up with the Risk-Free Trial, your card is validated at signup but not charged until the trial period ends. After that, you're billed monthly on your billing date. For standard plans without a trial, billing begins at enrollment. You'll receive an email receipt for every charge.
Are there any hidden fees or extra charges for medications?
No. One of the core principles of TheDrugClub is transparency. Your monthly membership fee covers the cost of all 800+ medications in our formulary. There are no co-pays, no dispensing fees, and no shipping charges. The price you see for your plan is exactly what you pay.
Can I use my Health Savings Account (HSA) or Flexible Spending Account (FSA)?
Yes! In most cases, TheDrugClub membership fees are considered a qualifying medical expense for HSA and FSA accounts. We provide detailed receipts for every billing cycle that you can submit for reimbursement or use with your HSA/FSA debit card.
Do you offer brand-name medications or just generics?
Our current formulary focuses primarily on high-quality generic medications, which allows us to provide them at no additional cost to our members. We do include some brand-name medications where generics are not yet available or where we've secured special pricing. You can search our full list to see exactly what's covered.
How do I request a medication that isn't on the list?
If you don't see your medication in our search, you can submit a 'Formulary Request' through the Member Portal. Our pharmacy team reviews these requests weekly. We are constantly adding new medications based on member needs and market availability.
Is there a limit to how many people can be on a Family Plan?
Our Family Plan is designed to cover a standard household, including spouses/partners and legal dependents. While there isn't a strict 'cap' on the number of members, it is intended for immediate family members living at the same primary residence.
What happens if a medication is out of stock?
While we maintain robust inventory levels for all formulary medications, occasionally global supply chain issues can affect availability. If your medication is temporarily out of stock, we will notify you immediately and provide an estimated restock date or work with your doctor to find a suitable temporary alternative.
Can I get my medications shipped to a vacation home or while traveling?
Yes. You can update your shipping address temporarily in the Member Portal for a one-time shipment. Please ensure you update it at least 7 days before your next scheduled refill to ensure the change is processed in time for dispensing.
How do you ensure the quality of the medications?
All medications dispensed through TheDrugClub come from FDA-approved manufacturers and are handled by licensed, US-based pharmacies. We adhere to the highest standards of pharmaceutical care and safety, ensuring you receive the same quality medication you would at any retail pharmacy.
Do I need to see a specific doctor to use TheDrugClub?
No. You can continue seeing your preferred healthcare provider. As long as they provide a valid prescription for a covered medication, we can fill it. We work with all licensed US physicians and can receive prescriptions via e-prescribe, fax, or phone transfer.