Getting Help in Your Preferred Language at the Pharmacy
· 1 min read
How to ask your pharmacy for help in the language you're most comfortable with: labels, information sheets, and talking with the pharmacist.
Short answer: You can ask your pharmacy for help in your preferred language. Ask whether labels or information sheets are available in that language, and whether you can speak with the pharmacist through an interpreter. Understanding how to take your medicine matters, so it's always worth asking.
What to ask for
- Labels: "Can my label be printed in [language]?"
- Information sheets: "Do you have the information sheet in [language]?"
- Talking with the pharmacist: "Can I speak with the pharmacist with an interpreter?"
What's available varies by pharmacy. Ask once and ask them to note your preference on your profile.
If you're helping someone
Family members often help with translation at the counter. That's fine for simple things. For questions about how to take a medicine, an interpreter or a pharmacist who speaks the language can help make sure nothing is lost. See the caregiver guide.
Bring what helps
- Your medication list
- The bottle or label
- Questions written in your language
Check your understanding
Before you leave, repeat back how and when you'll take the medicine. If anything is unclear, ask again. See getting time with the pharmacist and reading your bottle label.
Language checklist
- Preferred language noted on your profile
- Label language asked about
- Information sheet language asked about
- Interpreter requested for pharmacist questions
- Directions repeated back before leaving
Where membership fits
For membership questions, contact support@thedrugclub.com or (424) 375-7114. Eligible medications are $0 with membership. Check yours on the Medications page.
FAQ
Is it OK to ask for an interpreter?
Yes. Ask the pharmacy what it offers.
What if my language isn't available on labels?
Ask the pharmacist to go over the directions with an interpreter and write down what you need.
Next step
Try The Drug Club risk-free for 30 days.
This article is general information, not medical advice. Talk to your doctor or pharmacist about your own medications and health. The Drug Club is a prescription membership. It is not insurance and not a discount card. Questions? Email support@thedrugclub.com or call (424) 375-7114.