Changed Your Phone Number or Email? Update Your Pharmacy and Prescriber
· 1 min read
A new phone number or email can mean missed refill alerts and calls. Here's who to update so pharmacy and prescriber messages reach you.
Short answer: When your phone number or email changes, update it with each pharmacy and each prescriber's office. Otherwise ready alerts, refill reminders, and calls about a prescription can go to an old number or inbox.
Who to update
- Each pharmacy you use
- Each prescriber's office
- Your pharmacy app or online account, if you use one
- The Drug Club, if you're a member
At each pharmacy
"I have a new phone number and email. Please update my profile." Ask them to read it back to you. If you get text alerts, ask whether you need to sign up again for the new number.
At each prescriber's office
Ask the office to update your contact details so they can reach you about renewals or questions.
Your pharmacy app
Update your account settings, and confirm you can still sign in. If you can't, see locked out of your pharmacy app.
Your membership
Contact support@thedrugclub.com or (424) 375-7114 to ask how to update your contact details on your account.
Test it
After you update, watch for the next alert. If it doesn't arrive, call and check. In the meantime, keep your own reminders. See refill reminders you set yourself.
Contact-update checklist
- Each pharmacy updated and read back
- Text alerts set up for the new number
- Each prescriber's office updated
- Pharmacy app settings updated
- Membership contact details updated
Where membership fits
Eligible medications are $0 with membership. Check yours on the Medications page. While you're updating, see check what your pharmacy has on file.
FAQ
Will my old number keep getting texts?
It may until the pharmacy updates your profile. Ask them to remove the old number.
Do I need to update every pharmacy?
Yes, each one keeps its own profile.
Next step
Try The Drug Club risk-free for 30 days.
This article is general information, not medical advice. Talk to your doctor or pharmacist about your own medications and health. The Drug Club is a prescription membership. It is not insurance and not a discount card. Questions? Email support@thedrugclub.com or call (424) 375-7114.